💬 Frequently Asked Questions
Find quick answers to common questions about our pastries and services
Ordering & Timing
When Should I Order?
For the freshest cupcakes, please order at least 48 hours in advance. Large events? Give us extra notice so we can plan perfectly. Last-minute needs? Reach out anyway! We will try our best to accommodate your request based on availability. Orders can easily be made through email, Instagram, Facebook or online.
Products & Storage
How Long Do the Cupcakes Stay Fresh? Do They Need Refrigeration?
Our cupcakes are freshly baked using quality ingredients and are best enjoyed within three days of purchase. To keep them tasting great, store them in a cool, dry spot, away from heat and direct sunlight.
They can be kept at room temperature and usually don't need refrigeration. However, if it's very hot or humid, you may refrigerate them. If you do, place them in an airtight container to keep them from drying out or picking up fridge smells.
For the best flavour and texture, allow refrigerated cupcakes to sit at room temperature for about 30 minutes before serving.
They can be kept at room temperature and usually don't need refrigeration. However, if it's very hot or humid, you may refrigerate them. If you do, place them in an airtight container to keep them from drying out or picking up fridge smells.
For the best flavour and texture, allow refrigerated cupcakes to sit at room temperature for about 30 minutes before serving.
Are Your Cupcakes Nut-Free, Dairy-Free or Gluten-Free?
Our cupcakes are made using ingredients such as eggs, wheat, milk, butter, cream, cocoa, sugar, and nuts. They may also contain traces of peanuts, tree nuts, sesame, and soy.
Please keep this in mind when placing your order. We also use food colouring in our buttercream. If you need more details about ingredients or color additives, feel free to email us and we'll be happy to help.
Please keep this in mind when placing your order. We also use food colouring in our buttercream. If you need more details about ingredients or color additives, feel free to email us and we'll be happy to help.
Delivery & Pickup
Do You Offer Delivery or Pickup?
We offer both delivery and pickup. All our cupcake bouquets include delivery for no extra cost. However, cupcake hampers and treat boxes can be picked up or delivered for a flat rate of $20.
For now, we only deliver within the Perth metropolitan area.
If no one is available to receive the delivery, our courier will leave the cupcakes in a safe, secure spot such as a front porch, building lobby, or reception area. The recipient will be notified once the delivery has been completed.
For now, we only deliver within the Perth metropolitan area.
If no one is available to receive the delivery, our courier will leave the cupcakes in a safe, secure spot such as a front porch, building lobby, or reception area. The recipient will be notified once the delivery has been completed.
Do You Offer Same-Day Delivery?
At this time, we don't offer same-day delivery. Each cupcake is made from scratch and beautifully decorated by hand, and we take the time needed to ensure every order meets our high standards.
All cupcakes are baked and styled to order, so orders must be placed before 3:00 pm for next-day delivery, subject to availability.
All cupcakes are baked and styled to order, so orders must be placed before 3:00 pm for next-day delivery, subject to availability.
Custom Orders & Gifts
Do You Offer Customized Corporate Orders?
Absolutely! We create tailored cupcake orders for both individuals and businesses, whether you're ordering for a small team, a large organization, an event or special occasion. We will work closely with you to design cupcakes that suit your brand, event, or specific requirements.
Can I Include a Gift Card Message with My Order?
Absolutely! During checkout, you'll have the option to add a personalised gift card message, and it's included at no extra cost.
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